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Smart Express Hamilton Moving Company

Smart Express Hamilton Moving Company

For your next house move or same-day door to door furniture delivery, we’ve got you covered 6 days a week! Call 07-22 22 555 Monday to Saturday 7am to 7pm.

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Terms and Conditions

Acceptance of items or goods for transportation.

Please read the following information carefully. This information is for residential, commercial and business customers. Where price estimates are provided based on information given by the customer, Smart Express reserves the right to alter prices as a result of inaccurate information. This includes the dimensions, weight, number of items or delivery access conditions. All the Smart Express customer service staff have been trained to request accurate information from the customer when quoting for any moving and delivery job. Additional charges may also be incurred for address redirection, additional labour required, storage, waiting time, services not requested and packing materials. Smart Express will ascertain if any personal items or commercial goods are not safe to transport or are insufficiently packaged that may cause potential damage to either the item being moved, other items, or the transport vehicle. We reserve the right to reject acceptance of any item/s or goods. All the Smart Express professional movers follow strict Health and Safety regulations to ensure no unnecessary risks are taken with transporting any items or goods.

Excluded items not permitted for transportation.

To protect the safety of your items and any potential risks, certain items are NOT accepted for transport by Smart Express.

1) no pets and live animals.
2) no flammable substances such as petrol/full LPG cylinders.
3) no dangerous or hazardous goods including paint and automotive batteries.
4) no engines or unpackaged car parts.
5) no perishable goods or frozen food items.
6) no valuables like currency, bullion, jewellery, passports, vouchers.

Please note, any items that cannot be safely lifted or carried by two people must be disclosed and inspected by Smart Express. The recommended weight limit is a maximum of 80 kilograms for two professional movers. Additional resources/men maybe required for heavier items which will be at an additional charge.

If you are in doubt and have any questions, please call us to discuss what alternative options are available before you book, we are happy to help and discuss the best solution.

Insurance options and The Contract and Commercial Law Act 2017.

Insurance is not included for Household Goods and Personal Effects.
Please note our prices do not include insurance cover. Our transport delivery service is carried at the Owner’s (Customer’s) risk with no insurance. As defined by The Contract and Commercial Law Act 2017.

“All goods are carried at the owner’s risk. This means that we (the carrier) will pay no compensation if the goods are lost or damaged, unless we (the carrier) intentionally loses or damages them.”

Insurance Cover.

Smart Express strongly recommends to all customers to ensure there is adequate insurance cover in place for private and commercial items and goods.

While every care is taken when transporting private items and goods, accidents can and may happen. For this reason Smart Express advises customers to ensure that the best option is to contact your Home and Contents insurance provider. It is advised to ask for specific Transit Cover for the duration of the move. Most home and contents policies do not specifically cover goods in transit as part of a private move. Although transit insurance cover could be included if organised. Alternatively, we can arrange for NZI Transit Insurance on your behalf through our insurance broker.

If you don’t wish to take out your own insurance, you are acknowledging and accepting that you are using our services “At Owner’s risk” as defined by The Contract and Commercial Law Act 2017.

Please contact us if you’d like more information on this.

Insurance options and Premium guidelines.

The information below relates to insurance that can be arranged on your behalf. While we can facilitate insurance through our broker, customers need to be aware that they are taking out insurance including completing a declaration of accuracy in requesting cover via NZI Insurance.

There are two options of cover;

1. Limited perils

2. Full cover

1. Limited perils
Cover under this option is restricted to accidental loss to insured property occurring during the transit as a direct result of the following only:

  • fire, or
  • flood, or
  • accident to, or overturning of the conveying vehicle.
    This option is most suited to those individuals who do not have any contents insurance. This cover is similar or the same as most policies from the major insurance providers.

2. Full Cover
Cover under this option extends to cover for accidental damage caused by our teams when moving items in and out of buildings. As with all insurance, there are conditions and excluded items. A customer can choose their level of excess although, if the items are not professionally packed, an additional excess of $250.00 will apply.

EXCLUDED ITEMS THAT ARE NOT COVERED BY INSURANCE

  1. Cash, notes, bonds, securities of any kind, documents, watches, jewellery and the like.
  2. Perishable or frozen food, livestock, motor vehicles, motor cycles, caravans, trailers, personal watercraft, boats, outboard motors, and
  3. any accessories or spare parts attaching to or forming part of any of these items.
  4. Any one article exceeding NZ$10,000 unless specified and noted on insurance policy.
  5. Antiques unless appropriately packaged for transport.
  6. Stamp, coin, medal and other collections or groups of items whose collective value is enhanced by being part of that group.
  7. Electrical appliances and electronics if they fail to operate at the new address.
  8. Cracked or damaged items, torn, scratched or dented items.
  9. Pot plants.
  10. Items packed by customers.
  11. Glass windows.

Premium guidelines
The prices below are a guideline only and do not form a quote. The prices assume that the insured has a clean, no claims history in relation to transit insurance. These prices are provided as a guideline only of the different levels of cover and associated indicative premiums for different levels of cover and excess.

Smart Express Insurance Options 20.11.2019

Carrier’s Liability and insurance

Items carried by Smart Express are protected by Carriers Liability Insurance pursuant to the carriage of The Contract and Commercial Law Act 2017. However, customers should be aware of the following;

  • Household and Office moves are not covered and are provided at Owners Risk.
  • Customers have the option to obtain Transit cover with their existing Insurance providers. Smart Express can also arrange Transit Insurance through our own insurers upon request.
  • If damage or loss does occur, our insurer will manage claims accordingly. All claims will be forwarded onto our insurer broker, with applicable supporting documentation and application form.
  • Any claim must strictly be lodged in writing within 24 hours of the occurrence of damage or loss. Claims submitted outside this time will not be accepted.
  • There is no liability for damage if the goods have pre-existing damage, inherent damage/vice or where the damage has resulted from insufficient packaging
  • There will be no liability for third party damage – ie; in the event of an accident where the other party is found at fault, the carrier will not be liable for goods damaged in transit. In this case the customer must claim directly off the insurance company of the other party.
  • In accordance with The Contract and Commercial Law Act 2017. your claim will only be processed once complete payment of the move as been received and acknowledged.

Other Liabilities & Limitations

a) Whilst our team of movers provide utmost care and attention to your house, office and property whilst carrying out your move, there remains a risk of marking/ scuffs to door frames, internal walls and stairwells especially when handling larger furniture and whiteware items. Whilst the risk is low, all work carried at either loading or unloading site will be carried out at “Owners Risk” as defined in the The Contract and Commercial Law Act 2017 refer to section 241.

b) Particularly note that damage caused by vehicles to lawns, driveways, footpaths, underground pipes, cables, sewerage and other underground installations is not covered.

Should our staff be instructed by the property occupier, move initiator, consignor, consignee or Shipper, or any person acting on their behalf to drive, park or manoeuvre vehicles in or near an area where such damage is likely to occur, compliance with such instructions will not in any way involve the Company or its Insurers in responsibility for any subsequent damage which may be sustained. Such responsibility will rest solely in the hands of the Owner, Consignor, Consignee, Shipper or initiator.

c) All work is carried out on a “best – effort” basis. Whilst we try our best to make it on time for every booking and delivery, we sometimes do inevitably incur delays outside our control. Smart Express is not liable for personal or business losses arising from such delays either directly or indirectly.

Payment

a) All residential and non-credit account moves are payment on completion of service unless pre-arranged with management. All vehicles carry a mobile EFTPOS machine for easy payment

b) All Credit Card payments (Visa and MasterCard) will be charged a 3% bank processing fee.

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Google Rating
5.0
Based on 57 reviews
Smart Express Moving & Delivery Hamilton
Smart Express Moving & Delivery Hamilton
5.0
이소림
이소림
02:37 21 Jun 22
Thanks for helping us to move easily. Harry and Amandeep. They are amazing and efficient! Happy to use Smart express again 🙂
CHU Wu
CHU Wu
01:53 26 Apr 22
Tidy, efficient, and friendly. They wore face masks the whole time. Very good experience!!
Sam Chatterjee
Sam Chatterjee
04:27 19 Apr 22
Excellent experience, greats guys!
Taya
Taya
03:07 12 Apr 22
Careful, strong.
Amanda Gawith
Amanda Gawith
02:43 06 Apr 22
Excellant job for household of goods will recommend for any moving peoples KiaOra
Selena Bush
Selena Bush
02:39 04 Apr 22
Aman and Lokesh both very nice and professional and handled my gear careful and great service and will request them again.An asset to your company
Suva Huang
Suva Huang
00:43 22 Mar 22
Very speedy delivery. Recommended for moving furniture.
Meera Eswaran
Meera Eswaran
03:35 18 Mar 22
Excellent mover service. Very prompt work. Patient and professional. Will definitely use again. Thank you Hamilton movers.
Drew Tierney
Drew Tierney
01:59 05 Mar 22
Excellent service. Aman and Lokesh were fantastic. Took great care and very helpful!
L Bright
L Bright
00:27 24 Feb 22
Excellent service, polite, efficient and pleasure to deal with
efren ferrera
efren ferrera
20:31 18 Feb 22
Good job
Ash D
Ash D
00:52 11 Feb 22
Awesome attitude and excellent service, highly recommended, very professional and polite. Definitely using again. AAAA+++++.
Tina Podmore
Tina Podmore
23:48 04 Feb 22
Fantastic service, would highly recommend.
Margalit Toledano
Margalit Toledano
05:31 28 Jan 22
Aman and lakeshore were outstanding and professional. Very efficient and helpful.
Frans Paulus
Frans Paulus
07:39 10 Dec 21
Thanks very much Aman & Lokesh for delivering the great service to us during our house move with extra care stuff handling during loading/unloading and good personality, what the nice guys to deal with! Surely will have you guys for our next house move.
Hog-Boy-88
Hog-Boy-88
05:39 06 Nov 21
Great experience. Having moved house at least 6 - 7 times over the years these are brilliant. Great value for money. Two great guys, really careful and polite. Moved out of old rental to new house within half a day, no problems. Thank you Smart Express.
Lawrence B
Lawrence B
20:25 22 Oct 21
We moved locally in Hamilton from storage to a house. They arrived on time and were very professional and efficient and most importantly took great care handling our household goods. Very happy with the excellent service and would recommend and use again.
Claire Morgan
Claire Morgan
03:50 21 Sep 21
Amon and Lokesh did an amazing move for both my mother and myself to different address they were just superb, would recommend them to anyone, thanks so much Claire Morgan 😊
Louise
Louise
23:07 15 Sep 21
Great Service and friendly
tamarillo NZ
tamarillo NZ
06:35 06 Sep 21
Amand and Lokesh were amazing and helped us move house without any problems. They were courteous, professional and very obliging. Nothing was too much and certainly well worth the cost. Everything was shifted without incident (even a piano) and we would definitely use Smart Express again. These two will look after you. We have no hesitation in giving our big tick of approval knowing you will be satisfied too.
Liz McGovern
Liz McGovern
19:24 05 Sep 21
Johnette Swan
Johnette Swan
23:08 15 Aug 21
I've never used a moving company before so didn't really know what to expect, but the Smart Express team made things so so easy for me! Based on quotes I received from other companies, the prices seemed very fair and they covered any concerns I had. The movers were super friendly, quick and efficient on the day... Would happily recomend/use them again!
Neil Brimblecombe
Neil Brimblecombe
10:02 13 Aug 21
Particularly nice guys and very obliging.They were very careful with our house lot.Highly recommended.
Michelle Arahanga
Michelle Arahanga
01:41 10 Aug 21
Excellent service , quick and affordable. Will definately use again.
Melissa Maxine Chester
Melissa Maxine Chester
00:56 07 Aug 21
Wow! What an amazing team! Just want to send a BIG THANK YOU to Aman and Lokesh for being super speedy, professional, helpful and for not breaking my pocket. They have what it takes and get things done. As soon as they arrived, they were briefed and they got straight on it. Items were packaged and moved with great care, but done so fast.I HIGHLY recommend these guys! Short notice and at a time that suited me, they were so helpful. Thank you Smart Express Team. *****
Julie Kirk
Julie Kirk
22:38 06 Aug 21
Amazingly smooth care free service from aman and lokesh...highly recomend.. very careful furniture shift..top marks guys
Bryan Turrell
Bryan Turrell
01:46 06 Aug 21
The guys were so good helpful and very very carful, would recommend them .
Sheryl Nolan
Sheryl Nolan
05:25 05 Aug 21
Aman & Lokesh very good workers, very efficient and neat and tidy, with their work. Fast!🚛 👍
Elizabeth Brook
Elizabeth Brook
04:22 03 Aug 21
Very good serviceThe best everAnd very friendly guys too💕
Carla Linburg
Carla Linburg
08:05 27 Jul 21
These guys are very good! I have moved a few times and so far these guys are the best!
Jason Clemens Nelson
Jason Clemens Nelson
07:43 19 Jul 21
Aman and Lokesh were absolutely a god send. They moved my wife and I extremely fast and were well mannered even given the fact that it started to rain. No complaints here and would recommend them to anyone. Will keep them in mind if we move again.
Sandy Bryant
Sandy Bryant
05:03 17 Jul 21
The team were wonderful and efficient. Aman and Lokesh were really great and helpful. Moved my stuff in the rain, between showers and nothing got wet. Really pleased with thier work ethics. Highly recommend them and your company .
Mandar Joshi
Mandar Joshi
01:36 17 Jul 21
Amazing experience…Aman and Lokesh are the professionals you are looking for if you wana move anywhere in NZ.
Tony Price
Tony Price
03:13 15 Jul 21
Aman and lokesh done an awesome job delivering and installing our Tebo massage chair. Awesome service
Hohepa Tukere
Hohepa Tukere
03:58 07 Jul 21
Moved from templeview to Hillcrest good guys professional.thanku
Roman
Roman
03:05 03 Jul 21
We moved from Hamilton to New Plymouth. The team did really well. We were happy we chose Smart Express. Thanks again.
Amy Woods
Amy Woods
06:01 22 Jun 21
It was so gd thank you
Helen Boseley
Helen Boseley
08:14 20 Jun 21
Aman and Lokesh moved me from Tokoroa to Hamilton. They were quick and efficient, it took only a few hours (I basically only had a bedroom full of stuff to move). They put my slat bed together which is quite difficult to put together and I have had trouble with it in the past, so it was great to have them do it for me. They then helped me unpack everything from my car. Very fast and friendly service at short notice (just under a week). I would highly recommend them.
Michael
Michael
02:30 11 Jun 21
Fast, professinoal, high recommended for everyone, best services. Aman and Lokefh both of them doing fantastic job.
Carey Te Paea
Carey Te Paea
02:01 10 Jun 21
Great service. Great price! Arrived before time, were very careful when packing and moving our furniture. Moved quickly and efficiently. Highly recommend this business. Thank you for doing an amazing job
Brian Cathro
Brian Cathro
00:35 21 May 21
We only called yesterday and Aman and Lokesh arrived 9.30 this morning for an emergency move. Their service was first class. Fast, efficient and everything you’d hope for from a moving company. Will use these guys again and recommend to friends and family.
jessie haswell
jessie haswell
23:07 23 Apr 21
Had a pick up and delivery service from Aman and Lokesh and I am very impressed. They were on time and did the job very well and took care of my belongings. Thankyou very much for your service
M Tuao
M Tuao
23:22 09 Apr 21
Friendly, efficient and reluable service. Highly Recommend Aman & Lokesh shifting from Hamilton to Raglan.
New Earth Energies
New Earth Energies
03:22 07 Apr 21
Aman and lokesh were great. Recommend
Lizel Beyleveld
Lizel Beyleveld
12:47 01 Apr 21
Professional and friendly service from Aman and Lokesh, would be happy to use them again.
Sandra Sutton
Sandra Sutton
23:11 31 Mar 21
We had very short time to arrange to move offices and I had to find a removal firm to move our furniture. Smart Express Hamilton were so easy to deal with Dave who came and see me was brilliant and worked with me for a move date. The two men that moved our office were also brilliant and very professional.
Tracy Pring
Tracy Pring
21:02 26 Mar 21
Thank you to Aman and Lokesh. These lovely men from Smart Express moved my furniture today. They were prompt, efficient and took great care of my possessions. Nothing was too much trouble. I would recommend them to anyone wanting to move house.
Dot Grocott
Dot Grocott
18:37 26 Mar 21
We were very impressed with the move. Aman and Lokesh did an awesome job. Tricky stairs to get furniture down, plus a heavy fridge. Some furniture was lowered over a balcony. Very professional and helpful. Took away a lot of stress moving.
Sue Truman
Sue Truman
01:14 04 Mar 21
Great service from Aman. He called before coming, arrived on time and my furniture was delivered with a smile.
Toliain Makaola
Toliain Makaola
20:37 28 Feb 21
Thank you Aman for delivering on time and the great communication on the deliveries whereabouts 👍
Clint S
Clint S
21:20 26 Feb 21
Aman and the team were great
Aroha marina
Aroha marina
19:49 23 Feb 21
Great, friendly service. Aman & co, stayed in comms day before & morning of delivery about arrival time, highly professional, thank you!!!:)
ASPR
ASPR
22:44 18 Feb 21
Great service Aman. Thanks for delivery and installation of massage chair.
Robyn Harris
Robyn Harris
00:01 15 Feb 21
Excellent service
Nei Rutiany
Nei Rutiany
01:28 12 Feb 21
The order took quite awhile to arrive but happy with the deliverers Aman and his mate for taking our furniture right where it needs to go.
Rosa Broad
Rosa Broad
23:17 11 Feb 21
Received delivery 20 minutes after notification, very pleasant driver, offered to install lounge suite but as my sons were home, declined offer. 3 large cartons delivered in excellent condition, thank you for excellent delivery service.
Margaret Ormsby
Margaret Ormsby
22:23 09 Feb 21
We only ordered our furniture yesterday and by 11 am today it was here. I received a phone call an hour before to say they were leaving Hamilton and they were here on the dot. Excellent service and extremely pleasant gentlemen. I would recommend your firm to friends and family
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